Guest Experience Agent – Formentor, a Royal Hideaway Hotel

Working in the Guest Experience department gives me the opportunity to meet people from all over the world, with highly varied lives and passionate stories. Furthermore, it is a dynamic job the breaks up your routine at the office since you never know what requests will need to be handled, ranging from romantic moments such as asking for a woman’s hand in marriage to unfortunate mishaps. However, I love helping people spend a wonderful holiday and heading home feeling down because they’ve had to leave the hotel- that gives me the satisfaction of knowing I’ve done my job properly.