Information regarding the Coronavirus (COVID-19)

At Barceló Hotel Group, the safety and well-being of our employees and customers are our top priority
Those of us who are part of the Barceló Hotel Group and I personally, want to deliver a message of reassurance at these uncertain times. As the situation around the coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure security and provide maximum flexibility for your travel plans at any of our hotels around the world.
Our thoughts today are with all those people affected by the coronavirus and their families. We are especially proud of the extraordinary work of the medical services, as well as of civil society in general, an example of sacrifice and effort in which we must all recognize ourselves. And of course, our company is at the disposal of the authorities for whatever is necessary.
We have implemented the most demanding security measures
Let me extend this gratitude to all the people of the Barceló Group who, from a personal commitment that exceeds the professional, are acting with determination to minimize the effects of this pandemic. Today, our entire chain has implemented demanding security measures to face this extraordinary situation. All these protocols are under permanent review to ensure that they are always the most appropriate.
We have increased the cleaning frequency of community areas and reinforced the techniques used in the hygiene of rooms with professional hospital-grade products, paying special attention to high-touch areas.
Total flexibility in all our reservations
For your maximum peace of mind, if you have a reservation with us, do not hesitate to contact our call center, website and social networks to make sure we answer any questions you may have. We will facilitate maximum flexibility in all our reservations, and we will inform you promptly, through our communication channels, of any aspect that we consider relevant.
Hospitality, at times like today, is more important than ever. From the strength and capacity that our 90 years of history gives us, we are very aware today of what it means to be part of the Barceló Group and what is expected of us.
I am confident that this health crisis will be resolved as soon as possible and that we can welcome you again. Meanwhile, I take this opportunity to thank you for your trust.
Warm regards,
Raúl González
CEO EMEA
Barceló Hotel Group